Enforcement Division Profile
The objective of the Enforcement Division is to combat all forms of smuggling and fraud in an efficient and effective manner to ensure that all laws and regulations administered by the Department are fully complied with. With this the revenue of the country and its security is protected without disrupting legitimate commercial transactions.
The main tasks of Enforcement Division are as follows:
Preventive and Seizure
Carry out smuggling prevention tasks on land and sea.
Management of seized and forfeited goods
Investigation
Carry out investigation on cases
Monitor status of high profile investigation papers
Monitor investigation papers
Assess strength and weakness of investigation paper
Resolve cases through decision of round table discussion
Carry out investigation in an integrated manner to speed up investigation of important cases.
Prosecution
Assess weakness and strength of investigation
Carry out prosecution
Study and propose amendments to legislation administered by Department
Study judicial decision for bench marking purpose
Carry out case study
Narcotic
Plan drug enforcement and intelligence policy and program of Department to be in line with National Drug Strategy.
Carry out drug detection in all land, sea and air entry gates of the country.
Plan drug intelligence activities.
Provide instruction and advice on drug enforcement and case investigation to states
Provide adequate supplies and equipment and trained drug sniffer dogs for carrying out drug detection activities effectively.
Issue circular letter, alert order, intelligence notice and case study on drugs enforcement.
Intelligence
Coordinate intelligence activities between states/station and headquarters.
Study intelligence report and profiles sent by states/stations for further action.
Study and analyze smuggling activities for purpose of planning and setting enforcement strategy.
Study and analyze information on smuggling received and collected from various sources and plan strategy and issue order for further action.
Prepare and distribute enforcement circular letters, alert order, intelligence notice and case study.
Build and improve cooperation and networking with other local and overseas enforcement agencies.
Issue operation order to states for implementation to tackle smuggling when required and prepare result report of the operation.
Provide assistance to states/stations and other local and overseas enforcement agencies.
ENFORCEMENT DIVISION, HEADQUARTERS
In line with the vision and mission of the Royal Malaysian Customs Department, we pledge to provide the following services:
All public complaints and complete information that is received from the public must be taken action within 24 hours.
To conduct a complete and up to date investigation within 3 months from the date the case is obtained to enable a decision to be made.
To pay reward to informer within 7 days from the date the cheque is received from the Finance Branch.
Issue decision on all appeal cases within 3 days from the date the decision is receivedInform the result of quotation and tender of forfeited goods within 2 weeks from the date of the final decision.
Implement the disposal of forfeited goods within 3 months from the date of approval.
WE RECOGNIZE THE RIGHTS OF OUR CLIENTS
- For obtaining information / advice that is correct
- For obtaining approval in a timely manner
- For obtaining service that is friendly and fair
- For preserving the confidentiality of customer information
