To established JKDM computerized information systems to support the implementation of Customs operation activities towards the efficient and effectiveness and to provide latest information to the management in decision making.
To managed and maintained Department’s ICT hardware and software to the reliable, effective, meets the established standards and customer satisfaction.
Functions
To planned and implement the Department’s ICT strategy and Policy
To design, develop, implement and maintain application systems based on JKDM ICT Strategic Plan
To provide, manage and maintain the Department’s ICT infrastructure especially in security aspects.
To Monitor and evaluate the effectiveness of existing ICT projects to determine its benefit and suitability in supporting the operational and management functions of the Department
To manage daily operations of the Data Center and plan and implement all matters pertaining to the safety of Department’s Data Center.
To provide ICT technical advice and assistance to all system users.
To implement ICT training and programs continuously among the staffs.
Procurement / Development of New ICT System
- Review and prepare a proposal paper for approval for procurement / development of new ICT system within one (1) month.
System Maintenance and Operation
Manage application system problems within seven (7) days from the date of the damage / problem report received, which requires the supplier's actions.
Solve system operation problems requiring amendments to database records within 30 minutes from the time the application is received.
Approves and updates Pattern ID and Mode for system access application within 10 minutes from the time the written request is received.
Review proposed system improvements and submit for suppliers' actions within 2 weeks from the date the proposal is received.
Provide feedback on each modified re-test based on the proposal or Software Report (SPR) received within 1 week from the date the re-test is implemented.
Manage and solve technical problems and damage to computer equipment within three (3) days from the date of the damage report or technical problems received from the user.
Maintain a data network within one (1) day from the date / time of the damage report received.
We also recognize the rights of our clients as follows:-
- Friendly, fair, precise and professional services
- Report / feedback received within the stipulated period.
- Opportunity to make complaint, comment and suggestion.
